Shipping Policy

At Model Toy Masters, we cater to discerning collectors who appreciate precision-crafted scale models, from our exquisite 1:24 European Vintage Cars to our meticulously detailed 1:72nd Planes. Our shipping and returns policies are designed with the same attention to detail that goes into every model in our collections.

Shipping Information

Order Processing

We take 1-2 business days to process your order before shipping. During peak seasons when we’re cataloging new arrivals like our Bombers of WWII collection, processing may take slightly longer.

Shipping Options

We offer two shipping methods to serve our global community of collectors (excluding certain Asian and remote regions):

International Shipping

We ship worldwide (excluding certain Asian and remote regions). International collectors should note:

• Customs duties and taxes are the responsibility of the recipient
• Delivery times may vary based on local customs processing
• High-value items like our Dinky (Atlas Reproductions) may require special documentation

Returns & Exchanges

We stand behind every model in our collections, from 1:43 Fire Engines to 1:76th Great British Buses. If you’re not completely satisfied, here’s our straightforward return process:

Return Policy Details

• Return Window: 15 days from delivery date
• Condition Requirement: Items must be unopened in original packaging with all certificates of authenticity
• Refund Method: Original payment method

Step-by-Step Return Process

1. Initiate Your Return
   Within 15 days of receiving your order, email our customer service team at [email protected] with:
   • Your order number
   • Item(s) you wish to return (e.g., “1:43 Renault Commercial Vehicles”)
   • Reason for return
   • Whether you prefer an exchange or refund
2. Receive Return Authorization
   Our team will respond within 24 hours (except weekends) with:
   • Return authorization number
   • Shipping instructions
   • Special handling requirements for delicate items like 1:72nd Planes
3. Package Your Return
   Repackage your item with the same care we use when shipping:
   • Use original packaging whenever possible
   • Include all certificates of authenticity
   • For fragile items like our Chevrolet Collection, use ample padding
4. Ship Your Return
   Send your package to:
   
   Model Toy Masters Returns
   4702 Scheuvront Drive
   Denver, US 80231

   We recommend using a trackable shipping service with insurance for high-value collectibles like our F1/Rally Cars (1:24).

5. Receive Your Refund or Exchange
   Once we receive and inspect your return:
   • Refunds: Processed within 3-5 business days to your original payment method
   • Exchanges: Shipped within 2 business days via your preferred shipping method

Non-Returnable Items

To protect the integrity of our most exclusive collections, these items cannot be returned:

• Limited edition models (marked as “Limited Edition” or “Collector’s Series”)
• Special order items from collections like Berliet Collection (1:43 Trucks)
• Any item where the original packaging has been opened or damaged
• Custom or made-to-order items from our Automotrice series

International Returns

For our international collectors:

• You are responsible for return shipping costs
• Refunds will exclude original shipping charges
• Allow additional processing time for international transactions

Questions?

Contact our customer service team at [email protected] for assistance with your return. We respond with the same prompt attention we give to inquiries about our premium collections.

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