At Model Toy Masters, we understand that even the most discerning collectors may occasionally need to return or exchange an item. Our policy is designed with the same attention to detail that we apply to our 1:24 European Vintage Cars collection, ensuring a seamless process for our valued customers.

Our Return Commitment

We stand behind the quality of our premium scale models, from 1:43rd Military Vehicles to Ferrari Racing Collection pieces. If you’re not completely satisfied with your purchase, we’ll make it right.

Key Policy Details

  • Return Window: 15 days from delivery date
  • Condition Requirement: Items must be unopened in original packaging
  • Non-Returnable Items: Special orders and limited edition collectibles (marked as such)
  • Refund Method: Original payment method

Step-by-Step Return Process

1. Initiate Your Return

Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

2. Receive Return Authorization

Our team will respond within 24 hours (except weekends when we’re cataloging new arrivals) with:

  • Return authorization number
  • Shipping instructions
  • Any special handling requirements for delicate items like 1:72nd Planes

3. Package Your Return

Please repackage your item with the same care we use when shipping our 1:76th Great British Buses:

  • Use the original packaging whenever possible
  • Include all certificates of authenticity
  • For fragile items like Dinky reproductions, use ample padding

4. Ship Your Return

Send your package to:

Model Toy Masters Returns
4702 Scheuvront Drive
Denver, US 80231

We recommend using a trackable shipping service with insurance for high-value collectibles.

5. Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Shipped within 2 business days via your preferred shipping method

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Model Toy Masters Team,

I would like to initiate a return for the following item(s) from my order #[Your Order Number]:

Item Name: [e.g., “1:43 Renault Commercial Vehicles”]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for specific item]

Please provide return authorization and shipping instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Non-Returnable Items

To protect the integrity of our most exclusive collections, the following items cannot be returned:

  • Limited edition models (marked as “Limited Edition” or “Collector’s Series”)
  • Special order items from collections like Berliet Collection (1:43 Trucks)
  • Any item where the original packaging has been opened or damaged

International Returns

For collectors outside the United States (excluding certain Asian and remote regions):

  • You are responsible for return shipping costs
  • Refunds will exclude original shipping charges
  • Allow additional processing time for international transactions

Questions?

Contact our customer service team at [email protected] for assistance with your return. We respond with the same prompt attention we give to inquiries about our Bombers of WWII collection.

Last Updated: [Insert Date]