Welcome to our collector’s community! At Model Toy Masters, we specialize in premium scale models for discerning enthusiasts. Our FAQ is designed with the same attention to detail we apply to our museum-grade packaging and carefully curated collections.

About Our Products

Q: What types of scale models do you specialize in?

We focus on high-quality collectible models across several specialized categories:

  • European vintage cars (1:24 scale)
  • Commercial vehicles and trucks (1:43 scale)
  • Military and historical vehicles (1:43 and 1:72 scales)
  • Aviation models including WWII bombers (1:72 scale)
  • Limited edition racing collections (F1 and Ferrari)
  • British bus models (1:76 scale)
  • Reproduction Dinky models
Q: How do you ensure the quality of your models?

Each model in our collection is hand-selected for historical accuracy and craftsmanship. Our premium lines like the Berliet Collection and Ferrari Racing Collection are produced by specialist manufacturers with strict quality control.

Ordering & Account

Q: What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions.

Q: Can I modify or cancel my order after placement?

Due to our rapid 1-2 day processing time, order modifications must be requested immediately by emailing [email protected]. We’ll make every effort to accommodate changes before dispatch.

Shipping & Delivery

Q: What shipping options are available?

We offer two collector-grade shipping services:

  1. Premium Express ($12.95): DHL/FedEx with 10-15 day delivery, real-time tracking, and priority handling – recommended for limited editions
  2. Collector’s Economy (Free over $50): EMS service with 15-25 day delivery and secure packaging – ideal for multi-item orders
Q: How are models packaged for shipment?

Every model receives museum-quality packaging including:

  • Reinforced corner protection
  • Custom foam cushioning
  • Humidity-controlled wrapping
  • Rigid outer boxes

As one of our military collectors noted, our packaging “could have survived the actual Blitz!”

Q: Do you ship worldwide?

We serve collectors globally except for certain remote Asian regions. During checkout, our system will automatically confirm if we can deliver to your location.

Returns & Warranty

Q: What is your return policy?

We offer 15-day returns for any item arriving damaged or not as described. Please contact us immediately at [email protected] to initiate a return. Items must be in original condition with all packaging materials.

Q: My model arrived with damage – what should I do?

Despite our rigorous packaging standards, transit issues can occasionally occur. Please:

  1. Photograph the damage and packaging
  2. Contact us within 48 hours of delivery
  3. We’ll arrange a replacement or full refund

Collector Services

Q: Do you offer custom shipping solutions?

Absolutely. Our staff are fellow collectors who understand special requirements. Email us to discuss:

  • Temperature-controlled shipping for delicate models
  • Consolidated shipments for large collections
  • Special handling for vintage reproductions
Q: Can you help me complete a specific collection?

Our team regularly sources rare models for serious collectors. Contact us with your wishlist – we’ve helped complete collections ranging from 1:43 Renault Commercial Vehicles to full Bombers of WWII sets.

Pro Collector Tip: Combine multiple 1:43 or 1:72 scale items to qualify for free shipping while maintaining budget efficiency. Many of our customers build thematic collections (e.g., pairing our 1:24 European Vintage Cars with F1 display cases).

For questions not covered here, our collector-support team is available at [email protected]. We typically respond within 24 hours (except weekends).